Refund policy

Return & Refund Policy

We want you to be happy with your Defend Idaho order. If there’s an issue with your purchase, please contact us and we’ll do our best to make it right.

Returns

We accept eligible return requests within 14 days of delivery.

To be eligible for a return, your item must be unworn, unused, unwashed, and in its original condition.

To request a return, contact us at shop@defendidaho.com with your order number and reason for the return. Please do not send an item back without contacting us first.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at shop@defendidaho.com.

Please include your order number and photos showing the issue. If the claim is approved, we’ll arrange a replacement or refund at no additional cost to you.

Sizing

Please review the sizing information provided on each product page before ordering.

If you ordered the wrong size, you may request a return within the 14-day return period as long as the item is unworn, unused, and unwashed. Customers are responsible for return shipping costs associated with size-related returns.

Exchanges

The easiest way to exchange an item is to contact us at shop@defendidaho.com. Once the original item is returned and approved, we can help you arrange the correct replacement.

Refunds

Once we receive and inspect your eligible return, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.

Please allow several business days for your bank or credit card company to process and post the refund.

Non-Returnable Items

Items that have been worn, washed, used, damaged after delivery, or returned outside the 14-day return period may not be eligible for a refund.

Custom or personalized products may also be non-returnable unless they arrive damaged, defective, or incorrect.

Lost Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier first.

If you still cannot locate your package, contact us at shop@defendidaho.com and we’ll help determine the best next step.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@defendidaho.com or at defendidaho.customerservice@gmail.com.